Consistently high levels of performance across all areas of its business carried Northside Truck & Van to the Mercedes- Benz Trucks Dealer of the Year title for a remarkable third year in succession.
and colleagues celebrate their third consecutive Mercedes-Benz Truck
Dealer of the Year award.
Managing Director Russ Hallowes stepped up to collect the coveted trophy at the manufacturer’s annual celebration of franchisee excellence, which was staged at Liverpool’s Titanic Hotel.
“This is a fantastic achievement, especially given the tough competition we faced from the other 16 members of the Mercedes-Benz Trucks Dealer Network,” declared Russ. “It underlines yet again our unwavering commitment to the brand we represent, as well as to our colleagues and customers.”
Northside, which has now won the same award in four of the last five years, sells and supports the Mercedes-Benz Trucks range, as well as FUSO Canter light trucks, from a network of seven branches strategically located throughout Yorkshire and North Lincolnshire.
The prestigious accolade recognised another magnificent set of results during 2018. It was a year that saw a change of leadership – having previously served as Aftersales Director, Russ Hallowes was promoted to the top job in May – but no let-up in the company’s relentless drive to provide customers with the industry’s finest service.
Key to Northside’s success is the company’s philosophy of ‘growing its own’. The Dealer is firmly wedded to a strategy of staff development; indeed, when members of its 551- strong team travel to Mercedes-Benz HQ in Milton Keynes, or to thirdparty providers, to attend courses, they do so in one of eight vans each bearing the pledge: ‘Investing in training, investing in you’.
Russ, who began his own career as an apprentice technician, declared: “The ethos at Northside is that if you do right by your people, they’ll do right by you. The customer will always be number one, but so, too, are those who work for this business. Our people are our greatest asset, and experience has proved that motivated, engaged colleagues are more productive and – crucially – more likely to deliver customer satisfaction.”
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