One of the UK’s largest independent materials handling groups, Impact Handling, is a one-stop-shop for some of the world’s best known forklift, warehouse and logistics brands and after sales services, delivered at a local level.

Established in 1985, Impact Handling has built a reputation for delivering a fast and highly customised nationwide sales service, backed up by an after sales support that is delivered personally, locally and efficiently. Orders and services of any size are fulfilled quickly, regardless of whether they are for a single fork lift truck or hundreds.

Managing Director Terry Kendrew states: “Our strengths lie in the partnerships we develop with our customers, from providing the right products to do the job, to the most suitable and flexible finance packages and fast, reliable service.”


Customers are offered a comprehensive choice of world-class branded products that include CAT Lift Trucks, Kalmar Heavy Duty Lift Trucks, Combi-lift Multi-way and Lancer Sideloaders, Flexi Articulated Trucks and JLG Access Equipment. A skilled team of technical advisors ensure that customers will always be offered the right product for the job within the specified budget. The process includes analysing all aspects of the facility and task as well as the customer’s ongoing business needs. At the end of the process, Impact offers products that not only satisfy the customer’s present requirements but are also suitable for future use as the company grows and develops.

We offer all of the following tailored solutions:

• Contract Hire

• Lease Purchase

• Sale and re-hire

• Short term rental

• Outright purchase

• Used equipment

• Service and maintenance packages

• Innovative funding solutions

In-house expertise

When analysing materials handling needs many issues will be taken into consideration, from the racking, layout and flooring on-site, through to future economic and environmental conditions. For example, in situations where gas trucks are currently in use, thought might be given to the viability of changing to electrically powered vehicles, in view of the rising cost of gas and the increasing focus on cleaner fuels and environmental performance. Vehicle usage and the quality of the floor will affect tyre choice, and as tyres are expensive items it makes sense to select the option that will provide the maximum lifespan as well as performance.


It is, however, Impact’s range of after sales services, hire and financial options that make it a true a one-stop-shop. Impact is unique in the industry in funding financial packages internally. As no external finance houses are involved, contracts can be very flexible, tailored specifically to match the needs of the customer and easily adapted for fleet changes.

For those with short term needs, the company offers a range of rental and hire options, drawing from a fleet of over 6500 highly specified and well maintained rental units.


After the sale, Impact offers a maintenance and support programme that can be tailored specifically for individual requirements. The scale of service can range from routine servicing for a few trucks, through to a permanent on-site engineer for the larger fleet.

Each customer enjoys the services of Impact’s own fully qualified factory trained engineers and support personnel.  And they are always local – a benefit that’s achieved through a unique blend of 15 direct and dealer sales and service centres around the UK and Ireland, all within close proximity to all the major industrial and warehousing centres, and 220 highly trained strategically-based mobile engineers. Supported by a strong national and regional administrative infrastructure, engineers guarantee to arrive within 4 hours of a call-out, but in practice the average response is two hours or less.

Impact’s engineers are fully stocked and equipped to do the job straight away. We manage our engineers using the latest technology which includes the TomTom WEBFLEET system; this gives us total visibility of our engineers in the service centres. Breakdowns are transmitted electronically to the engineers and job sheets are transmitted electronically via a Digipen which ensure fast, efficient and accurate service record.

If required we have the facility to provide a weekly, monthly or quarterly breakdown and VOR report detailing every call-out, breakdown and service for that period, including response times, first fix rate and total downtime on every truck. It’s a great management tool and invaluable for improving performance.

This high quality approach is the result of more than 25 years of dedication and continuous improvement at all levels of the business. The resulting service is local and personal, highly specified, and backed up by a strong national administrative framework.

Impact Handling

Tel: 0800169 9789


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