British Gas has signed a deal with Trimble that will improve customer service and reduce the carbon footprint of its workforce.
Trimble, the leading provider of Mobile Resource Management (MRM) solutions, says the deal to implement the GeoManager advance tracking solution will benefit more than 8,000 mobile field engineers.
As part of the GeoManager system, British Gas will be installing the new Trimble Driver DNA box. Otherwise known as the TVG-660, the new Driver DNA hardware uniquely provides additional vehicle diagnostic information on driver behaviour, vehicle condition, faults, fuel efficiency and CO2 emissions.
The Driver DNA box also captures traditional GPS tracking data such as vehicle position and activity, which will allow British Gas to maximise productivity, profitability and efficiency.
“We’re delighted to support British Gas in its service-delivery promise,” says Andrew Yeoman, MD of Trimble EMEA.
“Providing British Gas with the Driver DNA box will allow them to achieve benefits we’ve seen in customer trials including reducing fuel costs by up to 15% and boosting driver compliance by 18%.
“Shareholders and the environment will also benefit through reduced operational costs, lower fuel use and an improved carbon footprint.”
The move comes just months after Trimble agreed a deal with British Telecom, which uses GeoManager for more than 17,000 mobile workers in Openreach.
Trimble provides the world’s largest companies with solutions to help manage their workforces effectively and provide customer service excellence in the most environmentally friendly and cost effective way. Trimble products are used in more than 100 countries around the world.
For more information, see www.trimble.com