Since doubling its number of service engineers over the last year, Hörmann UK’s Industrial Service Department is continuing its ambitious growth strategy to not only extend its number of engineers out in the field, but also its team of technical professionals at its headquarters in Coalville, Leicester.

Led by its Industrial Service Manager, Phil Clark, Hörmann UK is committed to providing the industry with the highest standards in servicing, whilst simultaneously supporting the next generation of professionals through first class training and support. Here Phil shares his plans for 2020 and beyond…

I’m delighted to say 2019 was a very busy year for Hörmann UK’s Industrial Service Department. We achieved a 15% increase in turnover and 30% growth on service contracts for the first half of the year, compared to 2018.

This expansion reflects our dedication to working closely with supply chain providers to ensure the safety, security and efficiency of their logistics operations at all times. It’s crucial that the industry takes a proactive approach to maintenance and understands the importance of regular servicing. Our team of engineers are committed to working with each customer to achieve this, whilst best understanding and meeting their individual needs.

However, we understand that to offer the highest levels in servicing, our engineers must frequently receive training on the wide range of solutions used by supply chain operators. This led to the launch of our new Training Academy at our headquarters in Coalville last year, which has quickly become an established centre for industrial installation and service training.

For 2020, we have 16 training sessions arranged, which are already all fully booked. To facilitate demand, we are looking to extend the training programme throughout the year.

Each of the seminars provides an in depth overview of the wide portfolio of industrial product types and how they should be correctly installed and maintained. It is essential that all Hörmann products are fitted and serviced correctly and this is something we take extremely seriously as a business.

As you will be well aware, manufacturing downtime caused by a machine fault or damage due to misuse or an accident can have significant implications for a business’ bottom line. Minimising the risk of damage to goods, and most importantly, reducing the risk of injury to employees and external staff, can initially be achieved through the installation of safe and innovative solutions. However, this must be supported through regular servicing.

Here at Hörmann UK, we recommend all loading technology be serviced at least twice a year, or more frequently if it is a high usage area. Our service engineers have 30-40 different areas they must analyse as part of the service procedure, to ensure every single aspect of the system is functioning correctly.

For further information on Hörmann UK’s servicing department and loading technology, call 01530 516850 or visit: www.hormann.co.uk/industry-commerce-and-public-authorities/service.

Comments are closed.