Hermes, the consumer delivery specialist, has further strengthened its senior team by appointing Chris White to the role of Director of Customer Experience. His appointment underlines the company’s commitment to leading the field in both customer service (CS) and customer experience (CX).

Chris has more than 20 years of experience working within the logistics and supply chain sectors. He previously held the role of Customer Experience Director at two-person delivery company ArrowXL, as well as Head of Client Management at Yodel. During his career, Chris has also worked at RB as Head of Client Services, and L’Oréal as Customer Service Manager.

As part of his remit, Chris will oversee the strategic direction of the company’s CS department.

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