It was necessary for DGS to open their own office in Dover to handle their own customs clearances because of the volume of goods they were handling from Turkey. Luke Brown is a very young and successful individual who put himself forward to take on the challenging role of a Branch Manager when DGS decided to open their office in Dover four years ago aged only 20. He is now managing more than 10 staff under his belt running a 24 hour Customs Clearance office. He was awarded the very prestigious BIFA’s Young Freight Forwarder of the Year in 2018.
In July 2018 DGS also purchased a general haulage company called Action Roadways, in Belvedere, Kent who are members of the Pallet Network (TPN).
When offering their service to and from Turkey DGS utilised their own equipment, their own customs clearance office and their own distribution company from the point of collection to final mile deliveries. They achieved this by opening branches along the route, adding to their Turkish fleet, and by acquiring a TPN member, Action Roadways. All of this was done with customer satisfaction in mind rather than cost saving.
DGS constantly invest in people and technology to progress and prosper. Their service levels are measured regularly to make sure that they always maintain high standards and spot any areas for improvement early so that their customers always receive the best service.
DGS have plans to expand by opening a branch office in the Manchester area and the Midlands within a year or two.