Following a decision to bring its delivery service back in house FISC Healthcare has implemented real-time delivery management and routing software from Maxoptra. A leading supplier to care homes under the brand CareHomeLife, FISC now operates an in-house fleet offering a five day a week delivery service across England and Wales. Using Maxoptra, integrated with TomTom vehicle tracking, FISC has improved operational efficiency, reduced costs and boosted customer service.
“Our distribution operation had previously been outsourced,” commented Joel Fishwick, Operations Director at FISC Healthcare. “However due to failed promises and a lack of personal touch we took the decision to bring it back in-house. We therefore needed a system that would help us get the best return out of each driver and vehicle and improve customer satisfaction. We also needed a solution that would easily integrate with our existing IT infrastructure and working practices.”
FISC Healthcare currently operates a main fleet of 5, 3.5 tonne vans from their Chorley head office, with a further 2 utilised as and when required. Making deliveries across England and Wales, five days a week including Bank Holidays, FISC delivers a range of over 13,000 products, making around 2000 deliveries a month. With a promise to its care home customers to provide products and solutions to exceed care standards the CareHomeLife brand demonstrates an understanding of the sector and the challenges it faces.