Voiteq, global providers of voice-directed work solutions, improves operational performance at Queenswood Natural Foods with voice-enabling the company’s order picking process at its Distribution Centre (DC) in Bridgwater, Somerset and Sherborne, Dorset. The solution is being used across all of its picking chambers including ambient, chilled and frozen and has been successfully in place since February 2016.

Voiteq was highly recommended to Queenswood Natural Foods and using Voiteq’s VoiceMan Warehouse Execution System (WES), they were able connect its Lady Lodge warehouse management system (WMS) to voice with ease.

In able to achieve improved visibility, Queenswood Natural Foods has implemented Voiteq’s business intelligence suite in order to obtain real-time operational visibility as well as historical dashboard reporting and predicative analytics for future planning. Alex Sewell, Store Manager at Queenswood Natural Foods said: “Since we implemented the Voiteq system at the start of the year, our pick accuracy has improved to 99% and our operations is now a lot more transparent.”

Using the latest Talkman A710 belt-worn computers and wireless SRX2 Bluetooth headsets along with the ‘RapidStart’ training feature, all 10 associates were fully operational by day two. The voice templates took just 15 minutes per user; enabling Queenswood Natural Foods to benefit from a speakerdependent (trained) and better quality voicerecognition to further increase its efficiency across the DC.

Luke Kershaw, Stock Manager at Queenswood Natural Foods further comments: “Voiteq’s handsfree, eyes-free solution has clearly helped drive the business forward; enhancing our performance and helped us to meet with tight delivery schedules. The Voiteq team’s dedication to projects and technical knowledge has helped us to quickly realise the tangible benefits of this technology.”