Garage and industrial door manufacturer Hörmann has recently strengthened its customer service department by merging five subteams – reception, estimating, technical, trade sales and after sales – to form the commercial department. In addition to the merge, Hörmann has also invested in three new personnel to help increase efficiency and improve levels of customer service.
Included in this investment and to ensure that the new department performs to an extremely high standard, Hörmann has promoted Amy Fisher from estimating and field sales support manager to commercial manager. In her new position, Amy will be tasked with streamlining the way each team within the commercial department works. She will do this by putting robust and standardised procedures in place to help to improve operations and ensure that the customer’s experience is as seamless as possible.
Commenting on her recent promotion, Amy said: “Having worked for Hörmann for over six years now, I am delighted to be leading the commercial department. I am really looking forward to developing the team to ensure that we provide our customers with the highest levels of support and service.
I believe that by combining the departments into one, will not only give us much more visibility over what is happening within each area, but it will enable us to have a complete overview of our customer’s journey from purchase to aftercare.”
David Newcombe, managing director at Hörmann (UK) Ltd., said: “In order to maintain our position as the UK’s leading door manufacturer, we are continuously making sure that we provide our customers with not only the latest advances in manufacturing processes, but also the highest levels of customer service.
“Ever since Amy joined the company, she has been a valued member of the team. We’re always looking at ways to improve our levels of customer service, and Amy’s promotion, as well as the investment we have put into the commercial department, will ensure that we can provide our customers with service levels that they expect from the UK’s leading door manufacturer.”
For more information about Hörmann or to find out more about its product range and service packages, call 01530 513000 or visit www.hormann.co.uk.
Tel: 01530 513000