As of October 2016, Mr. Jürgen Ladiges heads up ELOKON’s service organisation. Mr. Ladiges has over 18 years of experience in leading large service team, has very detailed knowledge of different types of service organisations and his strengths lie in working with the subsidiaries of OEM partner companies.
Most recently, Mr. Ladiges held the positions of „Head of Service Management“ and „Manager Service Accounts & Logistics“ at the companies Torex Retail GmbH und Micros Retail GmbH, both subsidiaries of the Oracle Group. Other companies Mr. Ladiges worked for in the past include Omron and ADS Anker.
In this newly created position, Mr. Ladiges has been tasked to further expand and professionalise ELOKON’s service team and offerings for even more customer focus, more service efficiency and high availability, with respect to both manpower and spare and replacement parts.
Mr. Ladiges also is tasked to have a strong focus on expanding our international support offerings.
“Courteous, fast and competent support for our customers has the highest priority for me”, says Jürgen Ladiges. “Our customer should always feel well taken care of when they interact with ELOKON, irrespective of whether they need servicing of their ELOKON product solutions, need quick delivery of a crucial spare part or require international project management expertise from ELOKON. We want to deliver premium quality at all levels of our organisation.”
With 100 employees across Europe, ELOKON develops, manufactures, installs and services safety and advisory systems for the intralogistics industry. Combining hardware, software, sensors and wireless technologies in our product solutions, ELOKON is a prime example of the “Industrial Internet of Things” industry. The range of products includes stationary and mobile VNA “in aisle” detection systems, pedestrian alert systems for counterbalance and reach trucks – based on ultra wideband RFID -, radar based solutions for automatically reducing the speed of fork lift trucks in high risk zones and fork lift fleet management systems. With numerous Business Partners in more than 30 countries all around the world, ELOKON is a truly international firm. We are proud to enjoy the trust of more than 2000 customers from the fields of trade, industry and logistics, including many household names.
For more information, contact
ELOKON GmbH Headquarters Germany
25436 Tornesch / GERMANY
T. +49 4122 9570-33 M. +49 172 4441243