DEMI REEVES – HOWARD TENENS
21 year-old Demi Reeves, Costa Team Leader at Howard Tenens Andover, joined Howard Tenens in August 2014.
Demi was initially employed as a Costa Customer Service advisor after Howard Tenens successfully secured a five-year logistics contract that covered the ingredients supply chain for the Costa Proud to Serve and Costa Express business combined. Demi immediately displayed professionalism and enthusiasm to her role and within four weeks had developed a full understanding of Howard Tenens’ systems, software and programmes.
Her commitment and determination to progress through the Howard Tenens business was clear from the offset. She worked beyond expectations and soon began approaching the Team Leader with ideas of her own and asking to be taught how to execute KPI packs and further her Excel skills. Willingly she began shadowing the Team Leader and the other customer service advisors started to look to Demi for support when the Team Leader was absent.
Within a year it was clear she had outgrown the customer service advisor position and when the Team Leader moved into a different capacity it was clear Demi could take on the role that required managing a team, giving direction, asserting her authority and position and teaching others how to communicate affectively and professionally with end-users.
Demi’s employers believe she is at the start of an exciting career with Howard Tenens and expect her to become a valued member of the company’s senior management team in the years to come.
ABBIE MCGUFFIE – PEEL PORTS
The success of Peel Ports’ Multiuser Warehousing offer is down to the organisation’s Mersey Cluster team and a rising star within this group is Abbie McGuffie, Multiuser Warehouse Contracts Executive.
Abbie joined Peel Ports just under two years ago as a Sales & Logistics Development Executive, having gained a degree in politics and spent a short spell working with Beverages Direct Ltd/Nestle UK.
In her role as Multiuser Warehouse Contracts Executive, Abbie supports the Sales & Business Development teams in all aspects of new business to ensure delivery of allocated revenue and the EBITDA budget.
This includes developing structured processes and template documentation to define and package new offers and services to both the wider business and customers.
Abbie also works on the development, management and implementation of service level agreements, KPIs, commercial contracts and reporting structures across all customer accounts.
She acts as a conduit between customers and Peel Port’s finance department when dealing with invoicing disputes and queries, supporting customer relations processes and best practice at Peel Ports.
Abbie was highly commended in this year’s Multimodal Young Logistics Professional of the Year award, and her colleagues at Peel Ports believe she has a bright future ahead of her within the company’s commercial and operations team.
A spokesman for Peel Ports’ commented: “Abbie’s skills, competence and commercial acumen is an inspiration within our organisation, she is a natural leader who sets the standard for others within her team. Her unique skillset has a direct and measurable impact on the success of our Multiuser Warehousing offer.”
EMILY ROBINSON – CENTURY LOGISTICS
Emily Robinson has worked for Century Logistics since 2012 and looks after one of the company’s long-standing clients, Dorel UK.
Along with her team, Emily manages Dorel’s customer services – answering end-user queries on product suitability, after care, warranty and repair in addition to supporting Dorel’s retailers and providing feedback to Dorel UK.
As part of Dorel’s ongoing customer service, a new Customer Relationship Management system (CRM) is being trialed by Emily and her team at Century Logistics’ head office in Bury St Edmunds, prior to a rollout Europe-wide later this year.
To gain a thorough understanding of the new CRM, Emily represented the Customer Care Team by working with Dorel UK at their European headquarters in Holland for three weeks. This meant time spent away from family, often starting early in the morning and working late into the evening.
Emily embraced the new project with enthusiasm and commitment and returned to coach and mentor Century’s Customer Care Team on the new system. She supported her colleagues tirelessly and with dedicated patience, working through the inevitable teething problems to ensure a smooth transition over to the new CRM following go-live.
Since its introduction, Emily has continued to spearhead the go-live by helping her workmates and providing feedback to the project team post go-live. In addition, a new CRM user guide has been produced for use in Europe with major contributions from Emily.
Stephen Basey-Fisher, Managing Director of Century Logistics, says of Emily: “Emily is a highly valued member of staff and her ‘can do’ attitude, dedication and loyalty to both Century and Dorel make her a great ambassador for our company and a shining example to all her work colleagues; all of which does not go unnoticed by the senior team.”