IMPORT SERVICES LTD
The Centre of Excellence at Import Services Ltd serves all the training needs for the company’s operational staff.
It has been established for over five years and has evolved significantly since its conception. It was created to further develop Import Services’ investment in people and support the company’s clients’ growth.
The centre is equipped to deliver both operational and system / process training and, so far in 2016, has delivered over 1,900 training hours to Import Services’ staff.
Four key members of staff make up the operations support group that operate the Centre of Excellence and each of them has specialist knowledge in specific areas of Import Services’ business.
In addition to training, the team also develops innovative ways of engaging with staff. A recent example of this was the introduction of an initiative called “WIGS” or Wildly Important Goals, which offers staff the opportunity to work with their teams in a fun way to improve business efficiencies and practices within the warehouses.
The Centre of Excellence delivers a best practice, uniform approach to training across all three of Import Services’ sites and allows people to become multiskilled and deployed to different areas of the business as required. Import services state that giving workers the opportunity to spend time in the Centre of Excellence to receive training means that they can concentrate on learning without being distracted by their day job.
ELDDIS TRANSPORT LTD
210 of Elddis’s 300 staff completed an Intermediate Level Apprenticeship in Customer Services in 2015.
This figure includes staff from every department including drivers, traffic planners, warehousemen, mechanics and management.
“It was training without barriers, across the entire company,” says CEO Nigel Cook.
Drivers who chose not to take part were given customer service training as part of the driver CPC training program.
As a result, 90 per cent of Elddis’s workforce received some form of training in customer services in 2015 and 70 per cent of the company’s total workforce now have a formal Customer Service qualification.
This commitment to upskilling its workforce is paying dividends for Elddis: 80 per cent of the company’s turnover comes from clients Elddis has worked with for over 30 years, while three of the firm’s top five customers have been with Elddis for over 40 years.
MAXIM LOGISTICS GROUP LTD
With over 20 years’ experience in the food ingredients sector, Maxim Logistics Group runs a fleetof over 40 vehicles and operates from two BRC-approved warehouse facilities in Corby which, between them, offer over 120,000 sq ft of storage space.
The company’s 100 staff members have played a key role in ensuring that Maxim’s steady recent growth continues. Employees understand what is required when handling food products and Maxim is always actively seeking to build and develop its team.
When it comes to staff development Maxim Logistics places a good deal of emphasis on apprenticeships and training.
The company works with a local provider to recruit and train apprentices in various areas of the business and apprentices fill the majority of vacancies within the company. Apprenticeships have been delivered in Driving Goods Vehicles, Warehouse and Storage and Traffic Office.
It is interesting to note that the Maxim programme has been so successful that eight out of 10 members of the company’s traffic office staff are current or former apprentices. In addition, Maxim employs seven drivers who have completed a DGV apprenticeship and, within the warehouses, two thirds of the supervisors are former apprentices.
More impressive still is the fact that several former apprentices have gone on to take up supervisory and first line management positions within the company.
The next phase for many of Maxim’s staff is to gain more experience before moving to higher level programmes, such as the CILT L5 Diploma in Logistics and Transport.