eDelivery Expo (EDX) opens its doors on 27 and 28 April, at the NEC, Birmingham and is Europe’s only retail logistics dedicated show, bringing together over 6,000 logistics directors and senior managers looking after operations and supply chain in multichannel and eCommerce.   IRX-166Does your delivery service meet your customers’ expectations? Delivery is one of the most important parts of the multichannel process and a challenge for retailers to get it right and keep customers happy. The anytime anywhere customer knows what she wants and expects a range of delivery options to choose from.  The Multichannel fulfilment conference on the first day at EDX will help visitors to understand how retailers can manage the operational challenges to ensure speedy delivery and collection.

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Hear Walter Blackwood, former Logistics Director of Mothercare deliver a keynote on ‘Delivering In-Store – making the multichannel customer experience work!’ Later on in the day listen to Dave Crellin, Head of Online Operations Development, Sainsbury’s and Lana Jackson, Head of Customer Proposition and Delivery, New Look discuss Convenience v Flexibility v Free/Paid for Delivery and Returns in a panel discussion.

Throughout the day, leading retailers will discuss hot topics such as combatting delivery fraud, last mile delivery, loss prevention and the role of demand planning to use delivery and collection as competitive differentiators.

On the second day, EDX explores Operations in Multichannel and looks at how the giants in retail are getting to grips with new technology and operational strategies designed to increase growth opportunities and customer satisfaction. The first session of the day kicks off with a keynote from John Munnelly, Head of Operations at John Lewis Magna Park on a post-mortem of Black Friday, looking at what lessons can be learned for 2016.

In addition to the exceptional content of the theatres over 50 retail logistics solution providers will be showcasing their technology in software, contact centre management, operations, systems and e-logistics solutions, Home Delivery, Warehousing, Click & Collect and Supply Chain.

EDX is co-located with the only multichannel focused event in the UK, InternetRetailing Expo (IRX) which covers a wide range of multichannel retail technology not covered by other retail events. IRX counts on the largest dedicated educational programme with 6 FREE to attend conferences on Connected Store, International, Experience, Mobile, Marketing and Operations.

IRX and EDX features include 15 clinics, 20 workshops and many networking opportunities to meet your peers, potential suppliers and partners – all for FREE and on one floor!

Sam North, Show Director said: “At IR Events we’re looking forward to EDX being bigger and better than last time. We’re expecting 2016 to be record-breaking for both visitors and exhibitors, bringing together the most ambitious retailers with the leading suppliers to provide a commercial meeting place and thought leadership platform for the innovators of multichannel retail.”

Register now at www.edeliveryexpo.com  and for more information, contact the InternetRetailing team on +44 (0)20 7384 7802 or email info@internetretailingevents.com

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