Welcome to the June 1st Warehouse & Logistics News. Things move fast round here – last time we went to press it was the day after the election, and big name Members of Parliament were losing their seats en masse. A fortnight later, the new government is firmly in place and embarking on a big push to boost Britain’s economic productivity. It’s all going well – the FTSE index stands at over 7,000 and better than expected retail sales figures are easing fears of an economic slowdown.
In short, after a pause for the election, Britain has re-opened for business, and industry large and small is once again looking to warehousing and logistics professionals to deliver the goods. Whichever part of the industry you’re in, reading Warehouse & Logistics News can help you tune up for the task. In this issue you’ll find articles about the latest products and solutions to boost productivity. We also have special features on Fork Trucks and The Loading Bay. ‘Fork Trucks’ includes counterbalance trucks, side loaders, VNA, reach trucks and other specialist machines. ‘The Loading Bay’ embraces dock levelers, dock lifts and the all-important industrial doors.
As we report frequently, consumers’ growing love of on-line shopping is a major driver of demand for warehousing and logistics services. But the people providing these services still prefer to buy and maintain equipment for their warehouses the old fashioned way, through contact with real people.
As featured on our front cover, industrial door manufacturer Hörmann is placing service levels top of the agenda in response to recent customer feedback. After a survey of Hörmann’s UK customers, MD David Newcombe and colleagues have taken steps to ensure their customer service levels meet the same high standards as their products. The move follows a recent survey showing installers and end customers were impressed by the quality of Hörmann products across the board, but some respondents highlighted order processing and customer service.
Hörmann have already taken steps to improve the customer experience. A new phone system is helping handle queries faster, and the company continues investing in personnel to help make its processes as smooth and efficient as possible. To further strengthen its customer service offering, the company has now made two new management appointments to its maintenance and repair, and projects departments. Kevan Barker joins as installations manager after ten years with Gilgen Door Systems, and Phillip Clark joins as a service manager, overseeing Hörmann’s service team of engineering and office staff. Phillip brings over a decade of customer service experience, most recently at MasterMover. We wish them well.
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