Since 2008 the way in which companies operate has changed dramatically. Buyers are far more savvy, and managers expect their suppliers to be able to offer long term advantages and value added services. This new approach can be advantageous to both sides as it naturally leads to long term partnerships being formed, which are based on trust and an understanding of the unique needs of each business.

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As one of the UK’s largest suppliers of loading bay equipment and industrial doors, sara LBS works closely with customers from many different industries and sizes, ranging from SME’s to multinational, household names. It understands that no two accounts are the same so the only way to ensure that every customer is fully satisfied is to understand their business and tailor the service around their requirements.

Tony Saunders, sara LBS Sales Manager, explains: “Whether we’re talking to the owner of a small warehouse or the production director of a global automotive manufacturer, the principles are still the same. We want to understand what the requirements of the business are and then deliver a solution that offers the best long term performance for them. This is why we always start the quoting process with a site visit and why the entire process – design, installation and aftersales support – is dealt with in-house rather than trying to save resources by relying on contractors.”

Because the needs of its clients vary so vastly, sara LBS is able to provide a very flexible service which can include design consultation, project management, servicing contracts and emergency repair. Each of these services has been developed over time in consultation with existing customers.

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Tony continues: “We’re keen to speak to all of our customers, new and old, to learn how their requirements are evolving and how we can make their lives easier. Each of our sales engineers has over a decade’s experience in the industry and is able to work closely with customers to develop a bespoke programme which keeps their loading bay and industrial door equipment operating reliably and efficiently.”

www.saralbs.co.uk

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