IBCS the supplier of industrial battery, charger and service products has maintained impressive growth even through recessionary times. There are several reasons for this continued success, including an intimate technical knowledge of product and service requirements.
This is complemented by a close understanding of how their customers operate, and the need to adapt to change, in this fast moving but specialist industry. IBCS’s expertise means they fully understand their customers’ requirements.
More importantly the company has reinvested its profits to drive growth and to maintain its edge against its competitors with a series of initiatives to meet growing customer demand, including;
• Relocation to larger state of the art premises on Hellaby Industrial Estate just outside Rotherham with fast access links to the road networks including the M1, A1 and M18.
• Increased warehouse space to enable an even more comprehensive and wide-ranging stockholding of high quality products, from longstanding established suppliers.
• Recruitment of additional engineers and service staff to meet the demands of its expanding customer base. Equipped with the latest mobile devices which allow the service team to gather and communicate data and images in real time
• A new vehicle fleet to improve current ‘best in industry’ service levels to including same or next day nationwide service.
• A new improved training facility for customers, staff and suppliers in large fully equipped office and warehouse
• Improved IT facility and investment in marketing so that the company message is communicated efficiently to its target marketplace
This reinvestment programme means that in its 30th anniversary year IBCS remains the intelligent choice to deliver specialist product and service solutions to a growing new and existing ‘blue-chip’ customer base nationwide.
The IBCS portfolio and expertise, covers the sale, hire, lease and maintenance of industrial battery and charger products to the market. Not surprisingly, a wider range of industries now depend and trust IBCS to provide tailor made packages to meet their individual needs.
Apart from being one of the largest, trusted and most successful providers of service, and products to the forklift truck industry. Additional growth has been driven through diversification into other industry sectors including, standby power, solar, marine, electric vehicle (EV) and other specialist industries.
Being truly independent means IBCS can choose the best product and service options based on their huge knowledge of the market place. This bodes well enabling quick decision making process at all times to meet customer demand.
Phone: 0845 208 8748
Web: www.ibcs.co.uk
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