UTL, the part of Unipart Group that focuses on the telecoms, media and consumer sectors, has renewed its contract with Sky for a further five years. Building on the strength and success of their existing ten-year partnership, the new deal extends the relationship to July 2019. UTL provides a wide range of services to Sky, including forward and reverse logistics, recycling services, set top box repair and fleet management supporting over 2900 Sky engineers. The new contract is an extension across all service areas.
Sky is the UK and Ireland’s leading home entertainment and communications company. Around 40% of all homes have a direct relationship with Sky through its range of TV, broadband and home telephony services.
Nicola Couse, Media Sector Director, said: “Sky is a dynamic, fast paced customer who relies on UTL to support them in the competitive home entertainment and communications market. Since starting work for Sky in 2004, we have demonstrated that we are committed to innovation and continuous improvement. The contract extension is a great vote of confidence from Sky in UTL’s abilities to deliver in the future.”
In awarding the contract extension, Giles Harvey, Supply Chain Director, said: “Sky is delighted to be extending our partnership with UTL. Sky continues to introduce new products and services, and we look to UTL for operational excellence and innovation to ensure that Sky customers always receive the very best customer experience.”
The quality and service delivery standards expected of outsourced solution providers are exceptionally high in the technology and consumer sectors, driving innovation, service excellence and cost efficiency at every step of the customer journey are key requirements of operating within these sectors.
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