Indigo Software know a thing or two about warehouse management systems. Granted, there are a few WMS software vendors out there, however only a select few deliver a total solution.
Established for over 30 years, Indigo Software know a thing or two about warehouse management systems. Granted, there are a few WMS software vendors out there, however only a select few deliver a total solution. Engaging with Indigo brings numerous benefits and a special relationship is enjoyed by many blue chip organisations such as Regatta, Puma, Dairy Crest, Animal, Tetrosyl and NGK Spark Plugs to name but a few. Here, Peter McLane, Indigo’s Owner and Managing Director, explains what makes the company different from other WMS solutions providers and the thinking behind this successful business.
I do believe the attitude we adopt in all our endeavours is a reflection of the core values that we live by, namely reliability, integrity, competence and caring. These values are the commitment we make to our customers.
At Indigo we do what we say we are going to do – we’re a safe pair of hands, we’re reliable. This may be easy for any company to say but the proof is in the pudding and I’m proud of the fact that we have a great community of happy customers ready to be references for what we do.
For many seeking a WMS solution, there are many components to consider – software, hardware, networks, business process consulting, user training and software implementation services to name but a few. We care enough to provide a total solution. We are driven by our main goal which is to engineer robust business solutions to our customers’ supply chain challenges based on Indigo WMS, our flagship product. We thrive on doing this extremely well from the original requirements and business needs to post implementation support, we cover the whole project and provide our customers with a complete ‘one stop’ solution. We thrive on this – you have a supply chain execution problem, we will find a complete solution for you. It’s that simple.
Like many others, we have dedicated teams to support our customers. Unlike other WMS vendors, the sales team stay connected to the change process and support the customer at all stages of the relationship, not just at the initial sales stage. It’s an enduring relationship based upon doing business with integrity. We’re not a big US company focused on short term goals – instead we are British, independent and continually striving to do the right thing. Our premier brand customers love this about us. Through this ethos we have retained many customers for many years – some have been with us since day one of our 34 year history which is incredibly rewarding.
Whilst customers come first at Indigo, a very close second and one which undoubtedly feeds into our overall customer excellence, is the satisfaction of our staff. We look after our people and this is proven by the average length of service for Indigo staff currently standing at 11 years. The numbers speak for themselves and it’s a key driver of the business to recruit and retain exceptional and competent staff. We work hard and our staff are proud of the job they do but we also ensure we have fun along the way.
On the subject of staff, our consultants have real world experience. This means our solution is not just a piece of software (like many other WMS software vendors) but one that draws from our unique and invaluable knowledge of how warehouses are really run.
The consequence of all this is an inimitable understanding of a warehouse set up and a solution which really works for our customers.
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