Shelving and racking specialist, Rapid Racking, have introduced a new online tool for the Design division of their business that allows one-to-one discussions via online conferencing complete with a shared drawing facilities.

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This impressive and unique service offers Rapid Racking customers the opportunity to discuss their storage requirements face-to-face with their designer and watch their storage layouts being drawn on Auto-CAD live, all from the comfort of their own office.

“We introduced the conferencing tool for our customers’ convenience. It means client and designer can keep in touch easily without losing that personal touch of service. If clients would simply like a CAD drawing of their storage layout without a site visit, or if they need to amend an initial drawing, my team can simply send a meeting invitation via email that will allow their customer to see their Designer’s computer screen with audio function. Here, we can draw and amend storage plans live during discussion and have it agreed and booked for installation faster than ever.” Jason Thomas, Design Team Leader at Rapid Racking.

Rapid Racking are currently the only shelving and racking supplier to offer this unique facility for large storage layouts. Rather than a DIY planning tool online, the software enables you to get advice live from the experts to ensure a safe and efficient racking solution is implemented for your individual needs.

Rapid-Racking's-new-one-to-one-online-Design-ConsultancyLast month, Rapid Racking re-launched, making a new promise to their customers; to be unbeatable for speed in every stage of their customers’ experiences in their shelving and racking purchases, with unfaltering customer care all the way.

Whether improving online and offline search tools so you can find the right product in just 30 seconds, offering next day delivery for all products (excluding technical projects), having a designer visit you in the next 24-48 hours or, briefing installation teams to be on site within 24-48 hours of ordering, or using the new online one-to-one consultancy tool, this is a company who have really put their foot down in the rack race.

Rapid Racking

Tel: 01285 686868

Email: design@rapidracking.com

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