Today’s fast moving, cost conscious consumer society is placing demanding supply requirements on many UK industry sectors, and this means that the packaging industry has to be able to support its customers at all times. The experience of one of the UK’s leading packaging machinery suppliers suggests that preventative maintenance is the key to continuous production.
“Be it pet products, cosmetics, building materials or food lines, retailers, and in particular the supermarkets and multi-site operators, demand that goods are received into their warehouses and stores correctly packaged on a just-in-time basis” says Paddy McCartney, National Sales manager of Aetna Group UK.
“But if wrapping and packaging machines are not correctly installed and maintained, and if the employees responsible for operating these machines are not properly trained, product supply chains can quickly fail with the resulting loss of supplier profit and reputation.” Aetna UK runs a very successful service contract scheme on the full range of its machines, something that is required by most insurance companies.
Aetna Group UK has been established in the UK for over 20 years, and from its base in Bedfordshire, supplies a range of Robopac automatic shrink and pallet wrapping machines suitable for a wide variety of products.
But Aetna Group has long recognised that selling a packaging machine is just the first step, and it is for this reason that it employs its own team of engineers, managed by a dedicated service department. Its engineers deliver and install the machines, training the customers’ workforce in set-up and operating procedures, and this team then takes responsibility for a planned maintenance and emergency call-out aftersales service.
Colin Barker, General Manager, is confident that Aetna’s package of aftersales service is one of the keys to the company’s continued growth, saying: “Our experience is that manufacturers and their logistics partners are now looking to work with packaging machinery system suppliers that not only offer machines that meet their wrapping requirements, but also provide comprehensive aftersales spares and service support.”
Paddy McCartney concluded: “I am amazed at the number of sales that this company continues to make to businesses where the aftersales service and spares for its previous packaging equipment has been totally non-existent.”
Aetna Group UK products include Robopac vertical and horizontal stretch wrapping machines, manual, semi-automatic and automatic Dimac and Prasmatic shrink wrapping machines and a range of five taping and case erector machines.
Aetna Group UK
Tel: 01234 82 50 50
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