Contour Aerospace has improved the performance of its spare parts service following a strategic review undertaken by leading logistics consultancy, Davies & Robson.
Recently acquired by Zodiac Aerospace SA, Contour Aerospace is an industry leader in the creation of high specification aircraft seating and integrated cabin furniture, supplying to the world’s major airlines and OEMs. Creating bespoke aircraft interiors, Contour was the first to create and fit lie-flat seats into a British Airways fleet.
With its headquarters in Cwmbran, South East Wales, and manufacturing plants in both Cwmbran and Camberley, Surrey, the company employs around 1,200 people in the UK.
Following the strategic relocation of its seating spare parts warehouse from Cwmbran to a facility close to Heathrow airport, Contour appointed Davies & Robson to conduct a supply chain review to explore further opportunities to improve the delivery of aftermarket parts to its customers.
Working closely alongside Contour’s senior management to understand and agree key priorities, Davies & Robson identified a range of improvement measures including the introduction of enhanced supply chain key drivers and KPIs, the centralisation of the company’s strategic purchasing functions, the application of work balancing techniques and changes in the warehouse layout to streamline operations and the development of a responsive ‘strategic stock’ process.
Davies & Robson was subsequently retained to assist the Contour management team with the implementation of a number of improvements, resulting in a 7.5 % increase in On Time In Full deliveries. A Davies & Robson Interim Manager was also appointed to co-ordinate the strategic and operational purchasing transition project.
Carl Bullock, Contour’s Director of Customer Services, said “Customer service has been a fundamental cornerstone of Contour’s growth which, in turn, has presented us with both challenges and opportunities to make further improvements. Davies & Robson’s consultants helped us to focus clearly on areas which would deliver rapid, quantifiable results and supported our in-house team through the implementation of the change programme.
“Their work has also given us an excellent platform for continuous improvement in our spare parts supply chain as our business continues to grow.”
Davies & Robson
Tel: 01327 349090
Email: info@daviesrobson.co.uk
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